Why do we have a Privacy Policy?

We have developed this Privacy Policy because we want you to feel confident about the privacy and security of your personal information. Acorn Cars is registered under the data protection laws in the United Kingdom and takes all reasonable care to prevent any unauthorised access to your personal information.

When we refer to 'personal information' in this Privacy Policy, we mean information which identifies you as an individual, or is capable of doing so. Accordingly, we may hold and use data about you in your capacity as a consumer, a business customer, or as an individual acting on behalf of a business customer.

What personal information do we collect about you, and when do we collect it?

We may ask you for information such as your name, address, contact telephone numbers, email address and other (optional) information.

What do we use your personal information for?

If you're a regular customer we may use your personal information to:

·        confirm your taxi has been received

·        communicate with you about your access to, or use of, our service

·        check that you're a registered customer if you call the helpdesk. For security reasons we'll ask you for some of the information you gave us when you registered and check this against our records

·        collect payment from you

·        improve our understanding of the type of customers we're attracting to our services and how they use our services

·        manage our network

·        prevent and detect criminal activity, fraud and misuse of or damage to our network, and to prosecute those responsible

Do we share your personal information with anyone else?

We never provide or share your personal information with any other company. We may however under the Data Protection Act be required by a court of law to provide information relating to you. To ensure we meet the requirements of the Data Protection Act we endeavour to keep the information secure.

For how long do we keep personal information?

The time period for which we keep information varies according to what the information is used for. In some cases there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.

How do we protect your personal information?

We're serious about guarding the security of your personal information and the details of any transactions made. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you register or order.

How do you find out about changes to our Privacy Policy

We may change our Privacy Policy from time to time.